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💬 Before You Contact Us - FAQ
1. Can I delete my account?
We understand that sometimes users may want to delete their account. While account deletion isn’t something we actively offer - mainly because we don’t store any of your uploaded content — you're always welcome to contact us if you have specific concerns. We're happy to discuss options with you.
2. I’m having a technical issue. What should I do?
We’re sorry about the trouble! Please let us know what went wrong (include your device/browser and any screenshots if possible), and we’ll take a look.
3. What’s your refund policy?
Purchases are usually non-refundable. That said, if there was an error like unexpected credit usage or failed generation, just email us — we’ll gladly review and return credits if needed.
4. How are credits used?
Credits are consumed based on video type, input length, and processing complexity. Not sure why your credits dropped? Reach out and we’ll clarify your usage log.
5. Do you keep my uploaded content?
No — your uploaded images, videos, or audio are never stored or shared. We process your content securely, then discard it automatically.
6. Can I suggest a new feature or video effect?
Absolutely! We love user ideas. Share your suggestions with us - it helps us improve the platform.